Terms of Service
Last updated: July 2026
Please read these Terms of Service carefully before using our website or engaging our services. By accessing or using Cortex Zyntra's platform and services, you confirm that you have read, understood, and agreed to be bound by these terms.
1. Acceptance of Terms
By using our website, requesting a demo, or engaging Cortex Zyntra's services, you confirm that you have read and accepted these Terms of Service. If you do not agree with any part of these terms, please do not use our services.
2. Services
Cortex Zyntra provides an AI-powered customer engagement platform including, but not limited to, multi-channel inbox management, AI chatbot automation, analytics dashboards, and workflow automation tools. The specific scope of services provided to each client is defined in a separate service agreement or proposal.
3. Intellectual Property
Upon receipt of full and final payment, clients own all final deliverables created specifically for them under a service agreement. Cortex Zyntra retains the right to display completed work in its portfolio and marketing materials, unless otherwise agreed in writing. Pre-existing tools, frameworks, software libraries, and technologies used in delivering services remain the property of their respective owners.
4. Payment Terms
Payment terms are outlined in your individual service proposal or agreement. We typically require a 50% deposit prior to commencement of work, with the remaining balance due upon delivery or as otherwise specified. Late payments may incur additional charges as specified in your service agreement.
5. Confidentiality
Both parties agree to maintain the strict confidentiality of all proprietary, technical, financial, and business information shared during the course of the engagement. This confidentiality obligation survives and continues for a period of two years following the completion or termination of the project.
6. Limitation of Liability
Cortex Zyntra's total liability for any claim arising out of or in connection with services shall be limited to the fees paid for the specific service giving rise to the claim. We shall not be liable for any indirect, consequential, incidental, or punitive damages. We do not guarantee specific business results or outcomes from the use of our platform.
7. Termination
Either party may terminate a service agreement by providing 30 days written notice to the other party. Upon termination, the client is responsible for payment of all work completed and expenses incurred up to and including the termination date. Any prepaid fees for services not yet delivered will be refunded on a pro-rata basis.
8. Governing Law
These Terms of Service are governed by and construed in accordance with applicable law. Any disputes arising under or in connection with these terms shall first be addressed through good-faith negotiation between the parties. If negotiation fails to resolve the dispute within 30 days, the matter shall proceed to binding arbitration. For questions about these terms, contact us at info@zyntra.ltd.