Every Tool You Need to Win at CX
A complete enterprise suite built on AI β from first customer message to post-purchase loyalty. No separate tools, no duct tape, one unified platform.
Unified Inbox
Stop switching between WhatsApp, Instagram, email, and chat tabs. Cortex Zyntra merges every customer touchpoint into a single, powerful agent workspace.
- WhatsApp, Instagram, Email, Chat & more
- Smart assignment and routing rules
- Internal notes and agent mentions
- SLA timers with escalation alerts
- Full conversation history per customer
AI Chatbot
Train a custom AI on your product catalog, FAQs, and policies. The bot handles common queries instantly, 24/7, in any language β and escalates complex cases to humans seamlessly.
- Trained on your business knowledge base
- Supports 50+ languages including Arabic
- Handoff to human agents with full context
- Continuously improves from conversations
- No-code bot builder with visual flows
AI Copilot for Agents
Give every agent a real-time AI assistant that suggests responses, summarizes long threads, detects customer sentiment, and surfaces relevant knowledge articles.
- Real-time response suggestions
- Thread summarization in one click
- Sentiment analysis and customer intent detection
- Auto-fill from CRM context
- Tone adjustment for professional responses
Predictive Analytics
Go beyond dashboards. Our AI analyzes patterns across millions of conversations to predict churn, surface upsell opportunities, and recommend operational improvements.
- Churn risk scoring per customer
- Customer Lifetime Value (CLV) prediction
- Agent performance benchmarking
- Channel effectiveness analysis
- Custom KPI dashboards
Flow Builder
Build multi-step automation flows with a drag-and-drop canvas. Trigger campaigns, route conversations, set conditions, and connect external APIs β all without code.
- Visual drag-and-drop flow editor
- Conditional branching and time delays
- Webhook & API integrations
- Template library with 50+ pre-built flows
- A/B test different flow variants
Multi-Channel Broadcasting
Send targeted campaigns to segmented customer lists across WhatsApp, SMS, email, and push notifications from a single dashboard β with personalization at scale.
- WhatsApp broadcast campaigns (100k+ contacts)
- Rich media messages with buttons and carousels
- Personalization with contact attributes
- Delivery rate and engagement analytics
- Opt-out and compliance management
CRM Integration
Sync customer data bidirectionally with Salesforce, HubSpot, Zoho, and more. Every conversation enriches your CRM; every CRM attribute enriches your conversations.
- Salesforce, HubSpot, Zoho & 30+ integrations
- Automatic contact creation and enrichment
- Deal and pipeline sync from conversations
- Custom field mapping
- Zapier and n8n support
Advanced Reporting
From real-time queue views to deep historical analytics, our reporting suite gives managers and executives the insights they need to optimize performance and prove ROI.
- Real-time team and channel dashboards
- CSAT and NPS tracking
- First response and resolution time reporting
- Agent productivity scorecards
- Export to PDF, CSV, or Google Sheets